06.2.2025 PCS
Why mCare is the UK's leading digital social care record system
The integration of digital technology is transforming the landscape of social care, playing a critical role in its future. Many care providers are proactively adopting digital social care record systems to enhance operational efficiency, elevate the quality of care they deliver to individuals in need, improve data management, enhance communication among health and care professionals, improve resident outcomes, enable care staff to focus more on providing person-centred and compassionate care rather than being bogged down by administrative tasks - The list of benefits goes on!
However, the rapid pace of development and the continuous release of new systems have presented a mix of opportunities and challenges in the social care sector.
We know these digital social care record systems offer significant benefits. Yet, some systems out there pose several challenges, including security concerns around sensitive personal data - not all systems provide the necessary level of protection to maintain privacy and confidentiality.
Interoperability is another critical issue; many systems cannot effectively communicate with one another, leading to fragmented care and inefficiencies.
Given these complexities, it is essential to evaluate and distinguish between digital social care record systems carefully.
Choosing an inappropriate system can lead to detrimental consequences, affecting your care organisation's overall operations and ultimately compromising the health and wellbeing of the residents you serve.
So, what's so special about Person Centred Software's digital social care record system?
mCare, our award-winning digital social care record system, not only covers the basic essential functions needed for effective care management but also boasts several unique advantages that truly differentiate it from other systems on the market.
First, let's start with the basics:
- mCare has a wide selection of user-friendly features, from assessment tools to bespoke reporting, you name it, we've got it! - We work closely with care providers to create a care planning system that suits the unique needs of each care organisation.
- mCare is an NHS assured solution - We're listed on the Assured Supplier List, which means mCare has passed rigorous selection criteria to ensure it can deliver against national specifications and meet core capabilities.
- Real-time evidence of care - The Care Delivery App, an element of mCare, enables the care team to record care notes, which automatically update charts, reports, care plans and many other features, in real-time throughout the system's central portal, which can be viewed anytime by anyone with access.
- Saves time - allows carers to spend more quality one-on-one time with residents, engaging in activities they truly enjoy.
- Instant access to information - no more waiting around! You can quickly find the information you need at the click of a button, making your tasks more efficient and streamlined.
- Live monitoring of care, with complete management oversight - mCare tracks a person's health and wellbeing in real-time, enabling care staff to respond promptly to any changes or emerging issues.
- Improves compliance with the regulator - mCare improves compliance with regulatory requirements by ensuring that all necessary information is readily accessible within the system. (Over 6,000 care organisations across the UK have successfully implemented mCare, with 94% rated as 'Good' or 'Outstanding' by the regulator.)
- Intuitive user experience - mCare is carefully crafted to deliver an intuitive user experience, ensuring care staff can easily understand and navigate the system. Its user-friendly design incorporates straightforward menus, clear instructions, and accessible features, allowing individuals to interact with the application seamlessly. Whether users are familiar with technology or new to digital tools, mCare is a reliable choice for all.
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- Provides scalability - mCare, being a cloud-based solution, offers scalability by adapting to your storage needs. This flexibility allows for growth without concerns about storage limitations.
- Robust accreditations - mCare has third-party verification, which indicates reliability and trustworthiness and makes your compliance easier.
- GDPR compliant - mCare adheres to the General Data Protection Regulation (GDPR), ensuring that all personal data is collected, processed, and stored in accordance with the strict guidelines set forth by the regulation. This compliance guarantees that residents' privacy is respected, and their data is protected, promoting transparency and accountability in our data handling practices.
- Cyber Essentials Plus certified - mCare has successfully attained Cyber Essentials Plus certification, which demonstrates our commitment to cybersecurity.
- mCare is ISO27001 accredited - ensuring information security controls, processes, and procedures are in place to keep data safe.
- NHS DSPT certified as Standards Exceeded – mCare uses the NHS's Data Security and Protection Toolkit (DSPT). This ensures we handle personal patient information correctly and demonstrates that good data security measures are in place. (mCare is also regularly pen tested by a CREST-certified 3rd party to enable us to keep to the highest security standard.)
- Compliant with the DCB0129 NHS Safety Standard - mCare is fully compliant with this standard and is deemed safe by the NHS.
- Compliant with the 14 NHS Digital Social Care Record (DSCR) standards – mCare is fully compliant with the new Digital Social Care Records (DSCR) Standards.
What sets mCare apart from other systems available in the market?
- Offers a robust out-of-the-box solution equipped with the best industry-standard tools - The team at Person Centred Software regularly releases updates introducing new functionalities and improvements. We are committed to continuously enhancing and developing mCare, with ongoing innovations on the horizon. Very soon, we will introduce Care Sector Benchmarking, more features around predictive analytics, and artificial intelligence, always considering customer feedback to develop and enhance the system further.
- Icon-driven interface - mCare differs from other systems on the market with its icon-driven interface, making it easier for carers to record and personalise care notes.
- mCare integrates with a diverse range of partners, including PainChek and Radar Healthcare - Person Centred Software provides greater flexibility and the opportunity to connect all aspects of your care management with its valued partners. The system is also supported and integrates with the Connected Care suite; this strengthens its capabilities and ensures a seamless experience for care providers and residents. This holistic approach to care management improves efficiency and enhances the overall quality of care. Sharing information between health and social care services using an interoperable system, such as mCare, is crucial in providing the best possible care for individuals.
- Easy to implement – Care homes can swiftly implement the care app, with training and setup completed in a single day. This streamlined process ensures that staff can quickly become familiar with the app's features and functionalities. Additionally, the mCare product is designed to be user-friendly and requires minimal configuration, making it even easier for care homes to integrate it into their daily operations. This means care staff can focus their time and energy on providing high-quality care rather than managing complex technology.
- Reporting features - With mCare's reporting features, you can easily conduct an overview of all homes in your care network at once. This allows for a comprehensive view of each home's performance and status, eliminating the need to check each individually. This functionality saves time and enhances your ability to make informed decisions based on a complete picture of your homes.
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